Shane Wentz

Shane Wentz

Shane A. Wentz, PhD, Master Black Belt, is the Chief Operating Officer of A Change in Latitude Consulting. Dr. Wentz specializes in business transformation, strategy deployment and training.


More from Shane Wentz

Why Customer Value Is the Ultimate Goal of Process Improvement

I have had the opportunity to work in the continuous improvement field for approximately 15 years. There have been some changes in the field: new theories, different ideas about how to improve processes, etc. However, one thing that hasn’t changed — the recognition that the primary goal of any continuous improvement effort should be to bring value to the customer.